Anker is recalling specific PowerCore 10000 power banks sold in the U.S. due to a defect in the batteries that could lead to overheating, melting, or even fire. If you own one of these devices, here’s what you need to know about obtaining a refund. On Thursday, Anker announced a recall for certain PowerCore 10000 units due to potential fire hazards. These power banks were sold in the U.S. from June 2016 through December 2022 and are identified by the model number A1263.
The problem originates from defective lithium-ion batteries that might overheat, resulting in risks such as smoke, melting, or fire. If you have a PowerCore 10000, you should immediately stop using it and verify if your unit is affected. To do this, check the bottom of the device for “Anker Power Core 10000”, confirm that the model number is A1263, and find the serial number. You can then use Anker’s serial number verification tool to determine if your device has been recalled.
In cases where the serial number is missing or difficult to read, customers are advised to reach out to Anker for further guidance. Contact details can be found in the FAQ section of the official recall notification. To participate in the recall process, customers need to provide their name, contact information, and a photo of the power bank showing the model number, serial number, date, and the word “recalled.” While proof of purchase is not mandatory, it is suggested.
Confirmed recalled units should be disposed of safely at certified facilities, and proof of disposal must be submitted to Anker. Upon receiving confirmation of proper disposal, customers can choose either a $30 gift card for Anker.com or a replacement Anker Power Bank 10K, 22.5W.
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