There have been reports from some users experiencing issues with the iPhone Mail app displaying a blank screen after upgrading to iOS 18.5. Luckily, this isn’t a widespread issue, and some users have discovered potential fixes. The latest version of iOS 18 was released on May 12, but reports of the Mail app freezing began to surface on Apple’s community support site starting June 4.
Numerous users have reported similar experiences, highlighting the same problem. One user expressed frustration, stating, “Since I did the 18.5 update, my phone freezes every time I open Mail.” This user and his wife both encountered the issue, each owning an iPhone 13 Pro Max and iPhone 13 Pro, respectively.
Another contributor mentioned that the problem arose only after June 4, noting that the Mail app worked seamlessly before that date. Others pointed out that this freezing issue is not exclusive to iPhone 13 models. Reports have also emerged on various forums, such as Reddit, which all point to the Mail app functioning correctly until June 4.
This timing suggests that Apple may have altered something on their Mail servers that day, possibly leading to the problem. To address the issue, some users reported that restarting the device temporarily resolved the problem. Others noted that disabling a VPN configuration helped, although not everyone using the Mail app had a VPN setup.
One user shared that Apple Support advised performing a force restart of their iPhone, while another was told to reset their network settings. A reset can be done by navigating to Settings, General, Transfer or Reset, then Reset, and finally selecting Reset Network Settings. Additionally, uninstalling and reinstalling the Mail app has worked for some users.
Notably, many haven’t experienced this issue since the 18.5 update. The issue seems more prevalent for users with Gmail accounts and affects all email accounts. It is anticipated that Apple will release an 18.5.1 version to address various bugs, potentially fixing the Mail app problem.
Users also remarked that alternative email applications function without similar issues.
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